FREQUENTLY ASKED QUESTIONS

1. How to place an order?

You can browse our products on our official website, select your favorite items, and click "Add to Cart." After completing your selection, you will be taken to the shopping cart page. Click "Checkout" and fill in your shipping and payment information as prompted to complete your order.

2. Can I change or cancel my order?

You can contact us via email or phone within 24 hours of placing your order to change or cancel it. Please contact us as soon as possible, and we will do our best to accommodate your request.

3. How do I track my order?

Once your order is shipped, you will receive an email containing tracking information. You can use this tracking number to check the package's shipping status on the corresponding courier company's website.

4. Do you offer international shipping?

Yes, we offer international shipping. International shipping costs will be calculated based on the order's weight and destination and will be displayed at checkout.

5. What is our return policy?

We accept returns within 15 days of receiving the goods. Items must be unused and returned in their original packaging. Please see our return policy for detailed return procedures.

6. How long does it take to process a refund?

Once we receive your returned item and confirm its condition, the refund will typically be processed within 5-10 business days and returned to the payment method you used to make the purchase.

7. What sizes are available for your products?

Size information for each item is clearly listed on the product page. Please refer to our size guide to choose the appropriate size.

8. How do I contact customer service?

For assistance, you can contact our customer service team in the following ways:

Email: steven@avenneclothingstore.com
Phone: 725-550-7978